"Social Media is the New Customer Service" Seminar with Myra Golden

On Tuesday, April 24^th, the Huntsville-Walker County Chamber of Commerce will host a seminar entitled “Social Media is the New Customer Service” with keynote speaker Myra Golden.   

Is your company engaging customers and monitoring complaints on Twitter, FaceBook, and blogs?    If not, why not?

As one of the pioneers of social media for customer service, Myra knows all the social networking communities you need to be listening to and participating in and she will show you exactly how to maximize social media for customer service relevance. Myra will position your company to surprise and delight consumers who post gripes about your brand online, show you how to build buzz, and how to manage and protect your online reputation.
Audiences will learn: 

• How to easily find and participate in online conversations about your brand(s) in blogs, FaceBook, and Twitter.
   
• How to setup a FaceBook business page that will ultimately become a “community” where your fans come for product updates, help for problems, and to rave about your brand.
   
• How to setup your own social media team (within your existing consumer contact center) that aggressively protects your brand credibility, listens to consumers, and serves customers like never before.
   
• How to harness the power of social media to help you manage crisis situations and to resolve problems faster than ever before.
   
• Why putting an existing customer service representative in charge of monitoring blogs and social media is both a real morale and productivity booster.
   
• How you can use YouTube to educate customers and why you can’t afford not to be doing this.

•  How to absolutely WOW customers by scanning social media for complaints and responding with super-quick speed.