Beyond Wow-Leadership & Customer Service Seminar with Myra Golden
Event Sponsors
Beyond WOW
The Service Leadership Approach to Exceptional Customer Service
On Tuesday, October 23rd, the Huntsville-Walker County Chamber of Commerce will host a seminar entitled “Beyond WOW The Service Leadership Approach to Exceptional Customer Service” with keynote speaker Myra Golden.
Based on Myra's bestselling book with Dr. Jeffrey Magee, this program is crucial for any organization that wants to create a real customer service culture. Myra will give attendees the insights, benchmarks, and motivation to deliver on the needs and expectations of customers. From creating warm customer experiences at the initial point of contact to handling complaints in such a way that completely regains customer goodwill, attendees will learn how to create customers for life at every service touch point.
Attendees will…
- Find out why you must build your business by gaining "customer share" as well as market share.
- Discover service secrets from Zappos.com, Disney, Starbucks and the Cheesecake Factory...secrets that can be adapted to your business for powerful results.
- Explore the critical difference between customer satisfaction and customer loyalty.
- Examine exactly what it takes to completely restore customer confidence and regain goodwill after a service failure.
- Learn how to meet both expressed and even unexpressed customer needs by asking one simple question.
The seminar will be held on Tuesday, October 23rd from 8:30-noon in the fellowship hall of The Huntsville Church of Christ which is located at 3737 Hwy 30 West. Breakfast pastries will be provided by Golden Corral and lunch will be provided following the seminar by Chicken Express.
The Huntsville-Walker County Chamber of Commerce along with our sponsors will present a wonderful half-day program for all chamber members as well as the community. This workshop will help your business go to the next level of sales & service excellence.
Tickets are only $50 for chamber members. Purchase 5 or more and get the discounted price of $45 each. Potential and non/member prices are $75 or 50 or more for $70 each. Call 936-295-8113 for more information on how to register.
Event Sponsors
Date and Time
Tuesday Oct 23, 2012
8:30 AM - 12:00 PM CDT
Tuesday, October 23rd, 2012
8:30 a.m. -12 noon
Breakfast pastries provided by Golden Corral
Lunch provided by Chicken Express immediately following seminar
Location
Huntsville Church of Christ Fellowship Hall
3737 Hwy 30 West
Fees/Admission
Chamber Members: $50 each, purchase 5 or more tickets for $45 each
Potential & Non Member: $75 each, purchase 5 or more tickets for $70 each
Contact Information
Laura Green
Send Email
Printed courtesy of www.huntsvillewalkerchamber.com/ – Contact the Huntsville Walker County Chamber of Commerce for more information.
1327 11th St., Huntsville, TX 77340 – (936) 295-8113 – chamber@huntsvillewalkerchamber.com